You may return an item for refund or replacement provided that the item(s) are returned to us within 30 days of the shipment date. All items returned must be in sellable condition.
To return an item, you must contact customer service at firstname.lastname@example.org for a Return Merchandise Authorization number. The RMA number must be clearly marked on the outside of the box to qualify for a refund or replacement. Packages received without a RMA number will be refused at our dock and sent back to the sender.
Returns must be sent in original packaging, including the box and packing materials. Items that have torn or marked boxes will not be accepted. Items that were shipped in shrink wrap packaging must remain in the shrink wrap. Items scratched, dented, or otherwise damaged because of insecure packing will not be eligible for return. Avoid excessive markings to the box and use packaging tape, not duct tape, to reseal the box.
Clearly label the box with our address:
bath & company
(Write RMA number here)
3850 Mystic Valley Parkway
Medford, MA 02155
You may ship return items via UPS, FedEx, or United States Postal Service. Authorized shipping outlets include Mail Boxes Etc., PaK Plus, Parcel Plus, PostNet, and Postal Annex. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.
Non-Returnable and Non-Refundable Items
Items that involve custom work or painting at the time of sale are not returnable. Display Items are non-refundable.
Tubs and special order items not listed in our catalog or on our web site are not returnable.
Due to governmental regulations and the hygienic nature of this product, there are no customer returns on products that have been installed and/or used in any manner.
Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts. Please visit our Warranties and Repairs page for details.
Items that have markings, scratches, plumber’s putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.
Shipping and Restocking Fees
Shipping and handling charges are non-refundable. Returns are subject to a 25 percent restocking fee. Merchandise exchanges of an equal or greater amount are not subject to a restocking fee. If you would like to have your refund made in the form of an In-House Credit, for future purchases, the restocking fee will be waived as this would meet our “equal or greater amount” requirement of the merchandise exchange provision.
Items that include prepaid (free) shipping will have the actual shipping charges, both to and from destination (if applicable), deducted before applying the 25 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.
Crediting Your Account
Returns are processed daily. It typically takes 5-15 business days for a credit card company to credit your account, please allow time for processing. Issued credits will appear on your credit card billing statement.